How StrataPort Pty Ltd collects, holds, uses, and discloses personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
StrataPort Pty Ltd (ACN 609 840 879) ("StrataPort", "we", "us", or "our") is committed to protecting the privacy of personal information we collect, hold, use, and disclose. This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) ("Privacy Act"), including the thirteen Australian Privacy Principles ("APPs"), as amended by the Privacy and Other Legislation Amendment Act 2024 (Cth).
This policy applies to all personal information collected by StrataPort through the StrataPort platform, our website (strataport.com.au), and any direct interactions with our team, including enquiry forms, phone calls, emails, and briefings.
By using our website, submitting an enquiry, or using the StrataPort platform, you acknowledge that you have read and understood this Privacy Policy.
StrataPort Pty Ltd is an Australian-owned company that develops and operates the StrataPort strata management platform. Our services are provided to professional strata management firms ("Clients") who use the platform to manage Owners Corporations on behalf of lot owners.
StrataPort is a technology platform used by your Strata Manager. We do not have a direct contractual relationship with individual lot owners. Personal information relating to lot owners is collected and managed by your Strata Manager in their capacity as the manager of your Owners Corporation. For privacy enquiries relating to your lot, levies, or Owners Corporation, please contact your Strata Manager directly.
The types of personal information we may collect depend on the nature of your interaction with us. This may include:
In the course of providing the StrataPort platform to our Clients, we may process personal information relating to lot owners, committee members, suppliers, and other third parties on behalf of our Clients. This information is collected and controlled by the Client (the Strata Manager) and may include:
We do not collect sensitive information (as defined under the Privacy Act) unless it is reasonably necessary for our functions and we have your consent, or as otherwise permitted by law.
We collect personal information by lawful and fair means. Where it is reasonable and practicable to do so, we collect personal information directly from the individual concerned. This includes information provided:
In some cases, we may receive personal information from third parties, including our Clients (Strata Managers), integration partners, or publicly available sources. If we receive unsolicited personal information that we could not have collected under APP 3, we will destroy or de-identify that information as soon as practicable, unless it is contained in a Commonwealth record.
We only collect personal information that is reasonably necessary for one or more of our functions or activities, in accordance with APP 3. The primary purposes for which we collect personal information are:
We will only use or disclose personal information for the primary purpose for which it was collected, or for a secondary purpose that is directly related to the primary purpose and which the individual would reasonably expect, in accordance with APPs 5 and 6.
We may disclose personal information to the following categories of recipients:
We will never sell personal information to third parties.
We may use personal information collected from prospective Clients (such as name, email, and company details submitted via our website) to send direct marketing communications about our products and services, in accordance with APP 7.
We will only send direct marketing communications where the individual would reasonably expect to receive them based on the context of the collection (for example, a submitted enquiry form). Every marketing communication will include a simple and obvious mechanism to opt out of future communications. If you opt out, we will action your request as soon as practicable.
We do not use lot owner personal information held on behalf of our Clients for any direct marketing purpose.
StrataPort's primary infrastructure and data storage are located in Australia. However, in the course of providing our services, personal information may be disclosed to overseas recipients in limited circumstances, including:
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the APPs in relation to the information, in accordance with APP 8. Where we cannot ensure this, we will seek the individual's informed consent or rely on another exception under the Privacy Act.
We take the security of personal information seriously and implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with APP 11.
Our security measures include:
When personal information is no longer needed for any purpose for which it may be used or disclosed under the APPs, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.
StrataPort complies with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act. In the event of an eligible data breach — where there are reasonable grounds to believe that unauthorised access to, disclosure of, or loss of personal information is likely to result in serious harm to any individual — we will:
The StrataPort platform uses deterministic, rules-based automation to process financial data, generate documents, and manage compliance workflows. These automated processes follow pre-defined logic (for example, generating a levy notice based on a lot's entitlement and the scheme's approved budget) and do not involve probabilistic or AI-based decision-making.
Where the StrataPort Plus module uses AI-powered features (such as AI-assisted correspondence drafting or document summarisation), these features assist the user and do not make autonomous decisions that could significantly affect the rights or interests of any individual. All AI-assisted outputs are presented to the user for review before any action is taken.
We will update this section to comply with the automated decision-making disclosure requirements under APPs 1.7, 1.8, and 1.9 (introduced by the Privacy and Other Legislation Amendment Act 2024) in advance of their commencement on 10 December 2026.
Under APPs 12 and 13, you have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make an access or correction request, please contact us using the details in Section 18. We will respond to your request within a reasonable period (and in any event within 30 days). We will not charge you for making a request or for correcting your information. We may charge a reasonable fee for providing access to information if your request requires substantial effort to fulfil, and we will advise you of any fee before proceeding.
If we refuse a request for access or correction, we will provide you with written reasons for the refusal and information about how you may complain about the decision.
If you are a lot owner and wish to access or correct personal information held in the StrataPort platform about you, please contact your Strata Manager in the first instance. Your Strata Manager is the entity that controls your personal information within the platform and is responsible for responding to your access and correction requests.
In accordance with APP 2, you have the option of not identifying yourself, or of using a pseudonym, when dealing with us — unless it is impracticable for us to deal with you on that basis, or we are required or authorised by law to deal with identified individuals. For example, we cannot process a platform subscription or respond meaningfully to a technical support request without identifying information.
Our website uses cookies and similar technologies to improve your browsing experience and to collect aggregated, non-identifying statistical data about website usage. This may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on the site.
We may use third-party analytics tools (such as Google Analytics) that use cookies to collect and report on website traffic. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
We do not use cookies to identify you personally unless you have submitted information through our website (for example, via the contact form).
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policy of any website you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
If you believe that we have breached the APPs or otherwise handled your personal information inappropriately, you are entitled to make a complaint. Please contact us using the details in Section 18. We will acknowledge your complaint within 5 business days and investigate the matter. We will provide you with a written response within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
If you have any questions about this Privacy Policy, wish to make an access or correction request, or wish to make a complaint, please contact us:
Phone: (03) 9046 8563
Post: PO Box 874, Templestowe VIC 3106, Australia
ACN: 609 840 879
If you have any questions about how we handle your personal information, please don't hesitate to get in touch
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