Answers to the most common questions from strata management professionals evaluating or onboarding to the platform.
StrataPort is an enterprise strata management platform built in Australia, designed for professional strata managers handling portfolios of hundreds to thousands of schemes. It features 30+ zero-touch workflows that automate complex administrative processes end-to-end — from levy processing and AGM setup through to insurance renewals, arrears management and OC certificate generation.
Unlike platforms that simply remind you to do things, StrataPort completes entire processes autonomously. Think the difference between a car that flashes a warning light when it needs a service and one that drives itself to the workshop.
StrataPort is primarily designed for professional strata management firms managing portfolios of small to mid-sized schemes at scale. It's built for organisations where the volume of administrative processing makes manual workflows unsustainable and where consistency, compliance and transparency are non-negotiable.
The platform connects strata managers to all stakeholders in the Owners Corporations they manage — from building developers and lot owners through to the full supply chain including trades, insurers and compliance providers.
StrataPort is a comprehensive platform covering the full breadth of strata management operations:
Yes. StrataPort runs on Microsoft Azure infrastructure, providing 24/7 access from any device with an internet connection. The platform is browser-based and mobile-friendly — no software installation required. Data is hosted securely in Australian data centres.
StrataPort is an Australian-developed platform currently operating with strata management firms in Victoria. The platform is designed to support the specific regulatory and compliance requirements of Australian strata management, with architecture that supports expansion into other states and territories.
Zero-touch means the workflow executes from trigger to completion without manual intervention. StrataPort doesn't just send reminders or pre-fill templates — it completes entire business processes autonomously.
For example, the AGM automation doesn't just create an agenda template. It reserves an available meeting room, generates and compiles dozens of documents and reports including year-on-year budgets, financial reporting, activity reports for maintenance, arrears, breaches, insurance claims and complaints — then delivers personalised copies to each lot owner (including additional copies to joint owners and agents) via their preferred communication method.
StrataPort currently features 30+ zero-touch workflows including:
The list continues to grow as new automations are developed in partnership with active strata management operators.
StrataPort's core automation engine is deterministic, not AI-driven. This is a deliberate design decision. Every automated workflow follows explicit, pre-defined rules with predictable, repeatable outcomes. There is zero hallucination risk — a critical consideration when processing trust account transactions, legal notices and compliance documentation.
StrataPort does support AI as a governed extension layer through its ecosystem partnerships, but AI is never embedded in the automation pipeline where it could compromise accuracy in financial or legal processes.
Strata schemes operate multiple funds that are accounted for individually but must be combined and truncated when reported to the ATO. This truncation historically created accounting errors within individual funds that could not be resolved by any standard mathematical process.
StrataPort solved this with a proprietary algorithm — developed in consultation with RSM — that generates a series of rounding entries across GST clearing accounts to automatically balance the financials. The result is a fully automated BAS process that non-financial operators can use without specialist accounting knowledge.
Implementation timelines depend on portfolio size, data complexity and the incumbent system being migrated from. A typical onboarding follows a phased approach: initial configuration and data migration, parallel running period, and then full cutover. The StrataPort team works directly with your firm throughout the process to ensure a smooth transition with minimal disruption to day-to-day operations.
Yes. StrataPort has established migration pathways from the major incumbent platforms used in Australian strata management. The migration process covers scheme data, lot owner records, financial histories, document libraries and trust accounting balances. Every migration is validated and reconciled before going live.
StrataPort is designed to be intuitive for strata management professionals. The platform uses smart online forms, guided workflows and contextual help to reduce the learning curve. Because so many processes are automated, staff actually have less to learn — the system handles the complexity while users focus on exceptions and client-facing work.
Comprehensive training is provided as part of onboarding, with ongoing support from Australian-based professionals who understand strata management.
Lot owner communication preferences and contact details are migrated as part of the standard onboarding process. StrataPort supports multi-channel communications (email, Post, SMS and portal notifications) and lot owners can be inducted onto the owner portal with a single click. The transition is designed to be seamless from a lot owner's perspective.
StrataPort is hosted on Microsoft Azure infrastructure in Australian data centres. The platform implements enterprise-grade security including encryption at rest and in transit, role-based access controls, automated backup and disaster recovery, and comprehensive audit logging. Azure's security certifications provide the foundation, and StrataPort adds application-layer controls specific to the requirements of strata trust accounting and lot owner data protection.
Yes. StrataPort's trust accounting engine was developed in consultation with RSM, one of Australia's leading accounting firms, to ensure compliance with regulatory requirements for strata trust accounting. The platform maintains full audit trails, automated reconciliation and compliant financial reporting. The system processes daily interest calculations on overdue accounts and handles multi-fund accounting with automated BAS management.
StrataPort integrates with CertTracker via API for automated supplier compliance management. This covers insurance certificates, licences, accreditations and other documentation that suppliers are required to maintain. Compliance status is tracked automatically and surfaced within work order and maintenance workflows, so managers are never exposed to non-compliant suppliers.
Every financial transaction and key workflow and user action is logged with comprehensive audit trail visibility. Because StrataPort's automations are deterministic rather than AI-driven, every outcome is traceable back to the specific rules and inputs that triggered it. This makes compliance auditing straightforward — there are no black-box decisions to explain.
StrataPort pricing is tailored to each firm based on portfolio size and configuration requirements. Because the platform is designed to significantly reduce operational overhead, pricing discussions focus on total cost of ownership including the staff time recovered through automation. Contact us to arrange a confidential discussion about your specific requirements.
See our Pricing page for an overview of the model.
We offer personalised, no-obligation demonstrations tailored to your firm's specific workflows and portfolio profile. This is far more valuable than a generic free trial because you see StrataPort operating in the context of your actual business processes. Contact us to arrange a demonstration.
StrataPort is fully supported by Australian-based professionals who understand strata management — not offshore call centres following scripts. Support covers platform operation, configuration changes, workflow customisation and ongoing training. Because StrataPort is developed in close partnership with active strata operators, the support team speaks your language and understands the nuances of your business.
Yes. StrataPort is tailored to individual client requirements. The platform's configuration allows for firm-specific workflows, branding, communication templates, reporting structures and role-based access. The development roadmap is continuously shaped by feedback from active users managing real portfolios.
StrataPort integrates with a growing ecosystem of specialist providers:
The ecosystem is continuously expanding based on client needs and market requirements.
StrataPort is built with an integration-first architecture. API connectivity is used for ecosystem integrations including banking, supplier compliance, insurance, communications and inspection platforms. Integration capabilities can be discussed as part of your implementation planning.
StrataPort is a browser-based application accessible from any modern web browser on desktop, laptop, tablet. Dedicated Lot Owner and Supplier Portals are also optimised for mobile devices. No special software or plugins are required — just an internet connection.
StrataPort includes dedicated branch and staff management capabilities and a role structure that can be tailored to requirements. Firms operating across multiple offices can manage portfolios, staff assignments, permissions and reporting at both the branch and consolidated levels. The platform supports the organisational structures typical of growing strata management businesses.
StrataPort provides comprehensive business intelligence because the platform captures structured data across every automated workflow. Reporting covers financial performance (budget tracking, balance sheets, income and expenses), operational metrics (maintenance, arrears, breaches, insurance claims, complaints) and management activity reporting. Because the data is generated by deterministic processes, it is inherently accurate and audit-ready.
Our team is happy to walk you through the platform and answer anything specific to your firm's requirements.
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